Total Machine Support Services:
TMS Vision, Mission and Values
Vision Statement:
To be the undisputed leader in providing innovative and reliable CNC machine support solutions, empowering UK manufacturers to achieve peak operational efficiency.
Mission Statement:
To empower UK manufacturers by providing rapid, reliable, and expert CNC machine support services, delivered by highly experienced engineers and underpinned by a commitment to minimising downtime and maximising operational efficiency.
Core Values with Explanations:
Customer First:
We are dedicated to understanding and exceeding our customers’ needs, providing exceptional support and ensuring every job is completed to the highest standards. This principle reflects the company’s commitment to thoroughly completing tasks, maintaining clear lines of communication, and offering comprehensive support to our customer.
Expertise and Quality:
We pride ourselves on our deep technical knowledge, extensive experience with a wide range of CNC machines, and unwavering commitment to delivering high-quality service, as evidenced by our skilled engineers and ISO 9001 accreditation. This value emphasises the proficiency of our engineers, our broad understanding of CNC machinery, and our dedication to maintaining high service standards through continuous improvement processes certified by ISO 900
Rapid and Reliable:
We understand the critical nature of machine downtime and are committed to providing swift response times and dependable solutions, ensuring our customers’ operations are back up and running as quickly as possible. This highlights our company’s pledge to offer prompt service and reliable solutions, recognizing the urgency associated with machine breakdowns .
Professionalism and Integrity:
We conduct all our interactions and services with the utmost professionalism, integrity, and respect, fostering trust and ensuring transparency in our work. This value reflects the company’s commitment to maintaining high standards of professional conduct, ethical practices, and transparent communication in all aspects of our business operations.
Total Machine Support are CNC experts – supporting a wide range of CNC machines
Total Machine Support
4b Ash Grove
Burntwood
Staffordshire
WS7 4TG
Company Information
Company Reg No 7509211
Registered in England & Wales
VAT No 112 101 007
BS EN ISO 9001:2015